Privacy Policy
Effective Date: 01/07/2024
At SigmaRehab, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1 .Information We Collect
We may collect the following types of personal information to provide you with safe and effective care:
Contact details: Name, email address, phone number, and mailing address.
Health information: Medical history, health conditions, therapy goals, and treatment preferences (with your consent).
Financial information: Billing and payment details, including bank or card information when processing payments.
Other information: Any details you share with us when contacting our team, completing forms, or using our website.
2.How We Collect Your Information
We may collect personal information in a number of ways, including when you:
Book appointments or engage with our services.
Provide details during therapy sessions, assessments, or consultations.
Contact us via forms, email, phone, or in person.
Visit or interact with our website, www.sigmarehab.com.au.
3.How We Use Your Information
Your personal information is used to:
Deliver occupational therapy, speech pathology, physiotherapy, and support services.
Manage bookings, provide reminders, and communicate about your care.
Process payments and manage billing.
Monitor, evaluate, and improve our services and website.
Meet legal, funding, and regulatory obligations.
4.Disclosure of Information
We may share your personal information with:
Our allied health team members involved in your care.
Third-party providers who support our business operations (e.g., IT services, payment processors).
Government agencies, regulatory authorities, or funding bodies such as the NDIS, where required.
✅ We will never sell or tra your personal informatideon.
5.Data Security
We take steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes secure storage systems, restricted staff access, and confidentiality agreements with our team and service providers.
5.Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections if your details are inaccurate or incomplete.
Withdraw consent for certain uses of your personal information (where applicable).
To exercise these rights, please contact us (details below).
7.Cookies and Website Analytics
Our website may use cookies and analytics tools to improve your browsing experience and track site usage. You can adjust your browser settings to decline cookies, though some site features may not function as intended.
8.Changes to This Policy
From time to time, we may update this Privacy Policy to reflect changes in practice, technology, or legislation. Updates will be published on this page with an amended effective date.
9.Contact Us
If you have questions about this Privacy Policy, or wish to access or correct your personal information, please contact us:
SigmaRehab
Email: admin@sigmarehab.com.au
Phone: +61391002861Clinic Address:
SIGMA REHAB- Level 2, 14 Langmore Lane
Berwick VIC 3806
(Please note this is not a postage address)Postal Address:
PO Box 4194
Narre Warren South VIC 3805